Linking small business with smart training solutions.

Our Services

A woman behind a coffee shop counter is smiling and serving a customer. The woman is holding a tray with a glass of coffee and some croissants. There is a chalkboard menu on the counter listing prices for cappuccino, latte, and other drinks, along with a display of muffins and cupcakes.

onboarding SOLUTIONS

Build a smoother start for your new hires with onboarding solutions tailored to your business. From training roadmaps and onboarding resources to interactive eLearning modules and reference tools, we create custom experiences that help your new hires feel confident, prepared, and connected from day one.

custom training and elearning

Tailored eLearning modules, simulations (like Point-Of-Sale systems or registration systems), and branded employee training tools built just for your small business.

We also offer a growing collection of professional development eLearning modules that can be used as-is or you can request custom edits or branding.

training SUPPORT AND RESOURCES

Support your team beyond onboarding with practical training resources designed to reinforce learning and improve day-to-day performance.

  • Customer Service Foundations

    • Building trust, positive customer interactions, active listening, handling complaints, and problem-solving

  • Phone & Email Etiquette

    • Professional greetings, call handling, phone professionalism, voicemail etiquette, email formatting, response expectations, internal communication vs customer-facing communication

  • Workplace Professionalism

    • Accountability, reliability, workplace expectations, time management, team collaboration, respect in the workplace, adaptability, positive workplace culture

  • New Hire Orientation Basics

    • Company introduction, workplace expectations, policies/procedures, team structure, communication channels, role clarity, employee resources, first week guidance, best practices

POPULAR TRAINING SOLUTIONS

In addition to custom onboarding and training solutions, Link Training Solutions offers a selection of professionally designed training topics that can be customized to reflect your organization’s branding, policies, and workflows. These flexible modules provide a strong starting point for businesses looking for engaging, professional training with a faster turnaround.

  • Difficult Conversations & De-escalation

    • Emotional awareness, conflict resolution, de-escalation techniques, maintaining professionalism, responding under pressure, empathy skills, redirecting conversations

  • Team Communication & Collaboration

    • Team dynamics, collaboration strategies, respectful communication, shared accountability, feedback skills, team problem-solving solutions, building trust within teams

  • Time Management & Organization

    • Prioritization, productivity habits, workplace organization, managing interruptions, goal setting, planning workflows, scheduling strategies, effective meeting solutions